Refund policy

Returns Policy for Fabio

At Fabio, we strive to ensure your satisfaction with every purchase. Our returns policy is designed to provide a fair and straightforward process for our valued customers.

Eligibility for Returns

• Returns are accepted within 14 days of purchase.
• Products must be unopened and in their original packaging.
• Chilled and frozen items must be returned within 2 days of purchase.
  
  

Return Process

• Contact our customer service team at ciao@fabiosoda.com.au or call 0494 165 087 within the eligible return period.
• Provide your order number and reason for return.
  Our team will guide you through the return process and provide a return address if necessary.

Refunds

• Full refunds will be processed to your original payment method upon receipt and inspection of the returned items.
• Shipping costs are non-refundable unless the return is due to our error.
  
  

Exceptions

• Special order items are non-returnable.
• Opened or consumed beverages cannot be returned for safety reasons.
• Clearance or discontinued items may not be eligible for return.
  
  

Damaged or Incorrect Items

If you receive damaged or incorrect items, please contact us immediately. We will arrange for a replacement or refund at our discretion.